Cloud Based Software
From your contact center in the clouds.
There’s a big blue sky waiting just beyond the storm with FleCX, our
cloud-based platform for fast,
customer-focused interactions.
Futureproof your business against the unexpected—and deliver
excellence from anywhere—with ibex Contact-Center-as-a-Service.
With just a laptop and an internet connection, agents
provide personalized, real-time, omnichannel
interactions.
Transition away from the high costs, low reliability and
information siloes of on-premise hardware and
software.
Access an expanded talent pool with a relentless focus on
driving customer delight, no matter their
location.
Need an even lighter installation? Get agents up and
running in a few clicks with the FleCX Chrome
Extension.
Immediate answers, pain-free resolutions, a smooth customer
journey and friendly service. It’s what
today’s customers expect
from your brand. But your legacy system can’t keep up.
Say hello to FleCX, a cloud-based platform for creating satisfied
customers. With everything you need
to make CX your
competitive advantage, FleCX is an end-to-end solution that
boosts your productivity,
efficiency and cost savings—all from
a single platform.
Say goodbye to screen toggling. Agents can track and perform their many omnichannel tasks in one intuitive screen resulting in optimized call times and improved agent + customer engagement.
Stay on top of agent performance and empower supervisors to easily monitor, support and coach across channels in real time by monitoring agent KPI’s including calls in queue, agent state, wait times, campaign status etc.
FleCX Dialpad makes it easy for agents to consult, conference, transfer, hold, toggle, cancel, mute, send an SMS or manually call at the click of a button from a unified number.
Make sure you hit every goal with robust reporting tools that let you review real-time and historical performance, track key metrics, monitor SLA’s and act on insights.
Easily and quickly configure, design and adjust workflows to make contact center processes more efficient, ensure highly accurate forecasting and optimized agent scheduling.
Be proactive and measure how your customers feel post interaction with multi-modal, mobile-ready CX surveys that help you reflect and continuously improve.
Say goodbye to screen toggling. Agents can track and perform their many omnichannel tasks in one intuitive screen resulting in optimized call times and improved agent + customer engagement.
Stay on top of agent performance and empower supervisors to easily monitor, support and coach across channels in real time by monitoring agent KPI’s including calls in queue, agent state, wait times, campaign status etc.
FleCX Dialpad makes it easy for agents to consult, conference, transfer, hold, toggle, cancel, mute, send an SMS or manually call at the click of a button from a unified number.
Make sure you hit every goal with robust reporting tools that let you review real-time and historical performance, track key metrics, monitor SLA’s and act on insights.
Easily and quickly configure, design and adjust workflows to make contact center processes more efficient, ensure highly accurate forecasting and optimized agent scheduling.
Be proactive and measure how your customers feel post interaction with multi-modal, mobile-ready CX surveys that help you reflect and continuously improve.
Help agents save the day—every day—by giving them the tools and information to excel. Through a streamlined, personalized dashboard, FleCX brings all their work into one place, helping you boost performance levels and consistently exceed customer expectations, whether agents are at home or in the office.
Help agents save the day—every day—by giving them the tools and information to excel. Through a streamlined, personalized dashboard, FleCX brings all their work into one place, helping you boost performance levels and consistently exceed customer expectations, whether agents are at home or in the office.
Employee attraction and retention is more competitive than ever. Hire the best candidates by giving them the freedom to work at home. Happy at-home agents are 30% more likely to stick around—and they’re more motivated, too. That’s good news for your brand and your customer satisfaction.
Deliver on every customer
need, on the channel of their choice.
FleCX omnichannel capabilities help agents provide personalized
interactions in real-time, wherever and however customers prefer
to connect. Empower agents to switch
seamlessly between
channels through a central interface for a unified, digital-first experience.
Chat is the preferred contact method for most
customers. Help agents engage customers
through live chat
interactions across web, SMS
and social media channels.
Equip agents to deliver exceptional service to
customers wherever they are with
mobile-optimized
interactions through a
single platform.
Without a unified approach, emails can
quickly spiral out of control. Stay on top
of your inbox by
integrating email with
your other customer contact channels.
Design, build and deploy compelling customer journeys with
a few
quick clicks—and no code required. Through an easy-to-use interface,
FleCX enables non-technical
employees to create intelligent,
context-driven IVR flows for a friction-free customer experience.
Intuitive interface that’s easy to set up and use
Design, build and deploy compelling customer journeys with
a few
quick clicks—and no code required. Through an easy-to-use interface,
FleCX enables non-technical
employees to create intelligent,
context-driven IVR flows for a friction-free customer experience.
Intuitive interface that’s easy to set up and use
Easily connect to information from third-party applications,
including your CRM, to improve and optimize routing
decisions. Determine customer intent, ensure callers are
matched with the appropriate agents, and empower your
people with the customer information they need to deliver
highly personalized experiences.
Every day unsatisfied
customers could be costing you business—which
means scoring high-quality feedback
from them is like striking gold.
Survey customers immediately following their interactions with agents
to help you understand their perceptions of your brand and services.
Get the performance
insights you need to help your agents
deliver a superior experience. With FleCX
reporting you get
a real-time snapshot of agent performance metrics that
keeps you on top of KPIs and
helps you improve every
customer interaction.
Without the right security
protocols and technology, having
at-home agents can put your customer and
enterprise data at
risk. FleCX provides highly reliable and secure cloud
architecture, industry-standard
internet protocol technology,
and 100% guaranteed uptime to keep your contact center
running securely
around the clock.
Compared to on-premise solutions, cloud-based
deployments are faster and easier, letting you
launch in a fraction of the time. FleCX gives you
software-as-a-service (SaaS) technology that’s
lightweight and easy to configure with no need for
complicated coding.
Leave it to our experts to get you set up quickly and easily and capture the entire process, so you have end-to-end documentation of your program setup.
Easily configure, set up, and manage your cloud contact center, with no technical knowledge or skills required.
Simple, transparent pricing that grows with you. Try basic plan free for 10 days.
Perfect plan for Starters
Access to basic features
Basic reporting and analytics
Up to 2 individual users
5GB individual data each user
Basic chat and email support
Recommended
For user who wants to do more.
200+ integrations
Advanced reporting and analytics
Up to 20 individual users
40GB individual data each user
Priority chat and email support
Your entire team in one place
Advanced custom fields
Audit log and data history
Unlimited individual users
Unlimited individual data
Personalised+priotity service
Take advantage of a
lighter installation and
connect to your CX platform on any device with
our browser extension. Add the
security, privacy
and access of FleCX CX VPN services to your
Google Chrome browser, with no need to
install
or run separate software.